It finally happened. After nearly 10 years of trading on eBay, I was let-down by a seller. I won, paid for immediately and never received (it’s more over 3 months) a beautiful Creative Memories album called Imagination, which was only made in Australia. It’s purple and it has purple and silver stars and swirls decorating the edge. Do you think I could have found an album more perfect for me?
I went on the hunt for this album after I first saw it. I started stalking eBay auctions with frightening regularity. I was determined to capture my prey. I finally chose the perfect specimen, from a buyer in Australia with a reasonable (95%+) feedback rating and I pounced. I immediately forked over more than 90 dollars Australian for the album – 50 for the album and 42.50 for insured airmail shipping and handling. The seller had responded to my questions prior to the auction ending, so I had a good feeling about the transaction. I had read in her feedback that she was a little slow, so I tried to be patient. A month later, I was no longer patient. I had sent emails that received no response, so I started reading through the reams of policy information on eBay and then PayPal. I discovered that if I was going to file a dispute, it had to go through PayPal and had to be filed before 45 days from the original sales date. I filed the dispute, which is supposed to open up another line of communication with the seller, and politely stated my case. I now had 20 days from the filing of the dispute to turn it into a claim, where PayPal officially intervenes, reviews the case and then makes a determination. I waited for 2 weeks and gave the seller the option of sending the item, verifying the shipping information or refunding my money. I heard nothing, so I turned it into a claim.
I just received notification today that PayPal found in my favor and gave me some money back. I honestly wasn’t expecting much of anything, since any funds they award to you are retrieved from the seller’s account, meaning that if the seller cleaned out their account and took off for Fiji, you get nothing. I didn’t get back everything; I lost money on the transaction, but at least I recovered something! I feel much better now, as this whole affair was like the pea under all of those mattresses that was keeping the princess from getting to sleep. I think it’s been slowly eating at me, so it good to have it resolved.
And yes, I did end up buying the album from another Australian seller with a perfect (100%) reputation, who shipped it quickly and in excellent packaging and I received it a little over a week after the purchase.
All is right in the world. 🙂
“Tst tst” for the first seller. 😐
“Yay” for Paypal and “Yippee!” on second seller! 😀
So, now the question is… will you show us the picture? 😉
Thank God!! I finally make it here…should I say…you finally accepted me…lol…(I’m so drama queen)
I be reading where I last stopped on your site……hundred posts ago….:)
Shame on the seller….I do buy from Ebay…but I’ll make sure their lowest rating is 97%. Any lower…I’ll check what gives them such low rate first and then I decide. I’m glad you get another album. Pictures please. 🙂
Yuck! I’m sorry this happened to you, Jenna ]:( Good thing that Paypal refunded you part of the money though. It’s really comforting to hear! 🙂
Have a good week, my friend! I’m just soooo happy to be able to read your blog and leave comments again 😀
Sorry you had a bad experience – I really can’t understand people who do things like that. Glad PayPal intervened and you got some money back and a resolution – it would have bothered me too, to be unresolved.
Sorry to hear about your bad experience. Glad that Paypal refunded you part of the money and that you finally found the album 🙂
How annoying for you!! I had something similar happen to me, and reported the dude to ebay, he charged me twice for postage for two items in one package – beast!! I am surprised they only gave you some moeny back, they should refund you more as you should be recompensed for the ‘pain and aggravation’.
love
Coral
So glad to hear it arrived safe and sound and you got some of the money back … woohoo! 😀
Glad you at least got some of your money back. I had a bad experience recently with an ONS and had to file a claim with Paypal. I just don’t understand people that do that sort of thing.
At least you got some of the money back Jenna, if not all of it.
My ebay rating is not 100% now, which is thanks to my ex putting things for sale using my ebay and then not sending the stuff, which I knew nothing about and wasn’t even around to plead innocent.
I’m hoping that when I put some stuff onto ebay in the next few days, people won’t be put off.
I’m glad you managed to get another one though and that all is well.
Just LOVE those albums. And purple too *sighing drool